PURCHASES AND RETURNS

 

  1. Purchase and/or contracting process

To make any purchase on the Website, the customer must be of legal age.

The following steps must be followed:

Choose the product.

Indicate the units and format and click on the button.

Check the details of your order in the shopping cart.

Enter your details or log in if you are already registered (registration is optional).

Check the details of your order and click Finalise purchase.

Make the payment of your order using the chosen option.

Once the above steps have been successfully completed, the Website will send the details of the order to the customer’s e-mail account. It is recommended that you save it in case you need to make any checks.

Finally, you will receive the corresponding invoice in the e-mail account you have provided us with. You may, at any time, revoke this consent by sending an e-mail to info@castelldelacosturera.com requesting to receive the invoice on paper.

  1. Product delivery policy

The order will be delivered to the address indicated by the customer at the time of contracting, according to the method chosen. The delivery area includes Spain and Europe.

DELIVERY METHODS AND DELIVERY TIMES

The order will be sent by the most suitable transport company depending on the destination. The maximum delivery time is 10 days. This period will depend fundamentally on whether the destination of the order is Spain (maximum 6 days) or Europe (maximum 10 days).

  1. Prices, costs and taxes

The prices of the products listed on www.castelldelacosturera.com will be expressed in Euros and will be guaranteed during the time of validity of the same, except for printing errors.

PRODUCTS

The final prices of all the products, together with their characteristics, offers, discounts, etc., are reflected in each of the articles that appear in the catalogue of www.castelldelacosturera.com.

VAT is included in all products.

The VAT rate is 10% on oil and 21% on transport.

Shipping costs: are calculated in the purchase process depending on the destination and quantity, in any case, the CUSTOMER will know the shipping costs before placing the order.

The prices of the products may vary at any time. In this case, the price to be applied will be that in force on the date the order is placed. In any case, the final cost will be communicated to the customer in the electronic purchase process before he/she formalises his/her acceptance.

  1. Methods of payment

Methods of payment:

  1. By credit or debit card. You can make the payment immediately through our Bank’s SSL secure payment gateway. If it is necessary to make any refund or cancellation of the order, the amount will be refunded through the same payment card. Both personal and bank data will be protected with all the security measures established by the Organic Law on Data Protection 15/1999 and its Development Regulation with total confidentiality.

 

5. Return and cancellation policy

The customer will have the right to cancel the purchase during a maximum period of 14 calendar days, from the day of receipt of the product, without stating the reason and without incurring any cost, except those provided for in art. 107.2 and 108 of RD1/2007, of 16 November, which approves the text referred to in the General Law for the Defense of Consumers and Users.

During this period, the consumer shall inform the entrepreneur of his decision to withdraw from the purchase by sending an email to info@castelldelacosturera.com.

The Website will inform the customer of the acknowledgement of receipt of the withdrawal.

In order to return a product it is essential that it is in perfect condition and in its original packaging, with all its accessories and without having been used.

Once we receive your request we will contact the customer to indicate the details of the return.

The customer will bear the cost of returning the goods.

  1. Customer service and complaints

Complaints, claims or suggestions can be made to the telephone number (+34) 622 71 21 56 and/or the e-mail address info@castelldelacosturera.com.

According to the EU Consumer Online Dispute Resolution and in accordance with Art. 14.1 of Regulation (EU) 524/2013, we inform you that the European Commission provides all consumers with an online dispute resolution platform which is available at the following link: http://ec.europa.eu/consumers/odr/.

  1. Applicable law

These terms and conditions shall be governed by the Spanish legislation in force.

The language used shall be any of the languages used by the Website.

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